Miguel A. García

ServiceNow Technical Architect (CTA)

QR Code
Enjoying the role is key for good performance.

Personal Summary

A resourceful and well-rounded professional with over 10 years of experience throughout all different stages of my projects: from deeply technical discussions and coding, to creating and presenting deliverables at different levels like High Level Diagrams, strategic roadmaps, RFP responses, Statements of Work and project plans.
In the role of ServiceNow CTA-certified Architect and technical lead, I've consistently demonstrated effective communication at different levels like:
  • Discussing and agreeing implementations with technical teams
  • Working with pre-sales to define project scope and resources
  • Helping management to understand the needs of the project and prevent escalations
  • Talking to clients in their own language to break it down and fully understand the underlying business value. This is key to proposing optimal (and often simpler) solutions without losing sight of the scope and resources
Please, don't hesitate to ask me for examples and 'war stories'.

ServiceNow areas of focus

Project & soft skills

Experience by Project Workstream

20%
PreSales
80%
Planning
100%
Solution design
90%
Implement
30%
OCM & Enablement
90%
UAT & Fixing
80%
Deploy & Support
50%
Enhance
30%
Upgrade

ServiceNow areas by focus

Project & soft skills

ServiceNow Certifications

Relevant Education & Courses

Relevant Experience

Aug 2024
Present 		Solution architect at The Process Play
Providing technical solution architecture for pre-sales stage of three opportunities, including high level diagrams, proof of concept and presentations.
Main Areas: CSM, Order Management, Scoped Apps Direct Report: Alex Reilly-Jones
Sep 2023
Jun 2024 		Lead Technical Architect at Kainos Europe
Lead the discovery, design and implementation for new processes, a CSM portal and technical backend automation to support Kainos' latest cutting-edge initiative, called Spark and Grow. In this case, we had to coordinate the backend (internal) and frontend (external) teams working in parallel to get the project live in record time.
Main Areas: Service Portal, CSM, GenAI Direct Report: Peiter Freiesleben
Nov 2019
Mar 2023 		Lead Consultant & Technical Solutions Architect at FlyForm
Working mainly across public sector and managed service providers:
  • Technical lead for several CSM and ITSM implementations for B2B clients, either extending or replacing client’s current solution
  • Responsible for capturing requirements and designing tailored solutions with minimum customisation, while improving the experience both for IT users and customers
  • In charge of coordinating development and reviewing implementation to ensure quality ahead of the delivery and following phases
  • Leading projects all the way from solution design to Go-Live, including full involvement in the technical implementation
  • Contract management process design and integration to Dynamics365
  • Integration hub for ServiceNow ebonding and ScienceLogic
Main Areas: Service Portal, CSM, CSDM, Performance Analytics, integrations Direct Report: Arron Davies, SJ Scales, Rowan Staveley
Oct 2017
Nov 2019 		Principal Tech Consultant at Accenture UK
Lead our managed services team to provide support, enhancements, and version upgrades to returning clients. My responsibilities included:
  • Collaborate with stakeholders to shape roadmaps, upgrade plans, migrations, and project scopes.
  • Manage and supervise the technical team solutions and implementations for code quality, best practices, and adherence to requirements.
  • Receive and handle technical escalations and drive remedial actions.
As a lead consultant for multiple retail and investment banks:
  • Collaborated with pre-sales to agree timelines based on high-level design and estimates.
  • Led the workshops and delivery of multiple projects.
  • Custom REST integrations, including ServiceNow eBonding (pre-Integration Hub).
  • JML processes with SOX-compliant integration to Azure Active Directory (AzureAD).
  • Provided end-user train-the-trainer enablement.
As a tech lead in our managed services team: Manage and supervise simultaneous engagements with returning clients to provide support, enhancements and version upgrades. My responsiblities included:
  • Collaborate with stakeholders to shape roadmaps, upgrade plans, migrations and project scopes
  • Lead consultants through technical solutions and implementation
  • Receive and handle technical escalations and drive remedial actions
  • Review code quality (QA) to observe best practices, prevent defects and provide feedback to the developers
As a lead consultant for multiple retail and investment banks:
  • Lead the workshops and delivery of Service Portal, ITSM and Joiners-Movers-Leavers processes
  • Provided technical admin and end user train the trainer enablement
  • Collaborated with pre-sales to propose timelines based on high level design and estimates
  • Custom REST integrations including ServiceNow eBonding (before integration hub)
  • JML processes with SOX-compliant integration to AzureAD
Main Areas: ITSM, Service Portal, CSM, Performance Analytics, integrations Direct Report: Michael Jenkins, Larry Larmeu
Jan 2016
Oct 2017 		Senior Tech Consultant at Focus Group Europe (London)
Worked with clients in the Real estate, Asset Mgmt and Satellite communication industries to:
  • Drive requirement workshops and solution proposal for ITSM, CMDB, Service Portal, Joiners-Leavers process
  • Understand the needs of the stakeholders and propose a technical solution to implement a Joiners-Leavers process with a REST integration using ServiceNow Express
  • Supervise migration to ServiceNow with implementation of a CSM Portal, Event Management and integrations using JDBC and SolarWind
  • Implemented some basic integrations like Azure, SCCM and okta (for SN Express)
  • Many other diverse workshops, consulting days and tailored enhancements, including initial implementations of multiple ITSM projects with Portal for multiple companies
Main areas: Service Portal, ITSM, CMDB, Event Management, integrations Direct Report: Rich Holdford, Saria Younus, Chas Sahota
March 2013
Dec 2015 		ServiceNow Developer at CERN (Geneva)
Provided technical support to other teams within ServiceNow and implemented solutions including integrations with other systems, service availability portal, while maintaining the catalogue of non-IT services. Top achievements:
  • Performance Analytics dashboards
  • Service Availability portal
  • Work Order & Tasks
  • Multiple SOAP and REST web service integrations (Infor EAM, QMind, etc.)
  • Version upgrades and rectifying technical debt
Main Areas: Javascript, SOAP/REST Web Services, HTML, CSS, jQuery, Jelly
Direct report: Reinoud Martens, David Martin